FAQ
Frequently asked questions
Everything you need to know before opening a trade account.
How do I set up a trade account?
Submit the trade enquiry form on this site with your business name, delivery postcode and the seafood you typically need. We'll come back to you within one business day to confirm we cover your area, talk through your requirements and set you up with trade pricing and our WhatsApp ordering channel.
How do I place weekly orders once I'm set up?
Once your trade account is set up, send your weekly order via WhatsApp or phone. Specify quantities, cuts, and whether fresh or frozen — we'll confirm availability and pricing. You can also build your order on this website and send it straight through to our WhatsApp in one tap.
What are your order cut-off times?
For a Tuesday delivery, order by 4:00pm on Monday. For a Friday delivery, order by 4:00pm on Thursday. Orders placed after cut-off roll onto the next available delivery day.
What's the difference between your fresh and frozen range?
Fresh fish is sourced to order for each delivery — never pre-held stock — so availability varies seasonally and it arrives at its peak. Our frozen range is individually quick-frozen (IQF) or block-frozen at source, which gives you consistent quality year-round, easy portion control and far less waste. Most kitchens run both: fresh for specials and plated dishes, frozen for high-volume and prep-ahead menus.
Can I order seafood that isn't listed on your website?
Yes. Beyond our standard range, we can source seasonal and specialist seafood to order — from whole seabass and bream to lobster tails, scallops, oysters, monkfish, octopus and more. Ask us about what's available this season.
Can you prep fish to our kitchen's specification?
That's a core part of what we do. Whole, scaled and gutted, filleted, pin-boned, skinless, darne cross-cut or portioned to a target weight — tell us how your kitchen needs it and we'll prepare it accordingly before it reaches your door.
Is there a minimum order value?
We keep minimums low and practical rather than fixed and rigid — it depends on your delivery area and how often you order. Get in touch and we'll be straight with you about what makes sense for your kitchen.
Do you deliver outside the listed areas?
Often, yes. The listed areas are our fixed twice-weekly route, but we regularly add new stops where the volume works. Tell us your postcode and we'll give you a straight answer.